Tycon Power TPDIN-MONITOR-WEB
Returns, Damage and Loss Policy
ISP Supplies stands behind the products that we offer and take pride in every package that we ship out to our customers. In the case of product failure due to packing, loss, damage or if you are unhappy with your product in any way please contact us and let us know.
Software and Licenses
Software and licenses are non-returnable, non-refundable and non-transferrable. Once a license is issued by the manufacturer, they will not credit it back to you and we are not able to credit you as well. Therefore, know what you are buying is correct before you make a software or license purchase.
Damage in transit / Loss Policy
All shipments should be physically inspected immediately upon receipt. Do not accept visibly damaged packages unless the carrier notes the extent of the damage. Please contact us within one business day of receipt to report the damages.
Every shipment sent out by ISP Supplies is traceable via tracking numbers assigned by the freight carriers. Please keep track of the status and delivery date posted for your shipment. Shipments can be delayed and delivery dates can be pushed back for various reasons by the freight carrier. If you do not receive your shipment, please contact us as soon as possible to start an investigation and claim with the shipping carrier.
Please follow the above instructions to ensure the eligibility for credit from the freight carrier; failure to do so can result in refused replacement or compensation.
Returns for Credit
ISP Supplies will accept most new, unopened items within 14 days of delivery for a full refund. To receive full credit, the item(s) must be returned unopened in new condition with all packing material, manuals and accessories. Items that are not returned in this condition are subject to a minimum restocking fee of 25% and ISP Supplies discretion. This includes opened packaging, missing or used packing materials, missing or used accessories, writing, marking, labels or stickers to the product packaging or to the product itself.
If the item(s) you have purchased fails within the manufacturer warranty period, please contact us for instructions. Each manufacturer has different warranty policies. Ubiquiti items shoud be returned to ubiquiti as they handle RMA's directly. See their web site for details. No item may be returned without authorization. Items without an RMA number will be refused and returned at the shipper's expense.
ISP Supplies requires full payment for advance replacement item(s). When the returned item(s) have been received and evaluated, we will refund the amount paid for the replacement provided they are found to be defective. If tested good and in working condition, the item(s) will be returned back to you. If you need to return the advance replacement item, it must be in new condition with all accessories and packaging and there can be no damage to the original box.
If you buy the advanced replacement on a net terms account and the invoice becomes due before the repair is completed, you will owe for the item just like any other invoice on it's due date. There is no extension of the due date for advanced replacement invoiced items.
There is no exception to this policy. Items not received back within seven days of return authorization are not returnable.
ISP Supplies can ship to virtually any address in the world primarily by United Parcel Service (UPS) and FedEx. In addition, we also use multiple carriers for LTL freight shipments. Please note that there are restrictions on some products and some products cannot be shipped to international destinations.
Orders placed and approved before 5:00 PM Central Standard Time (CST) generally ship the same business day; subject to availability, carrier, inclement weather and holidays. Orders requiring assembly or international orders may not ship same business day.
Special order items and some items sent directly from our suppliers may take one to two business days to ship. Orders over 150 pounds may ship freight. We will contact you with any additional shipping charges or if we need additional information to continue processing the order. Delivery times to international locations can vary depending on the country.
Shipment status can be tracked directly from our website by logging into your account. Please not that we occasionally ship from multiple warehouses and your order may arrive in multiple boxes at different times. Shipments include a packing slip which detail information about the contents. Order confirmation, shipment notices and packing slips are emailed to the email address on account and can also be retrieved by accessing your customer account.
ISP Supplies reserves the right to bill you for additional fees imposed by a freight carrier and incurred by ISP Supplies in conjunction with delivering the product to you. These additional fees include but not limited to: extended area surcharge, address change or correction while in transit, oversize box surcharge, shipment intercept, hold for pickup at terminal and any other fees billed to ISP Supplies by a freight carrier. Import duties and brokerage fees for international shipments are the sole responsibility of the customer.
UPS Ground Transit Map
FedEx Ground Transit Map
Tycon Power TPDIN-MONITOR-WEB
Remote System Monitor and Control
The PowerSens™ Web Based Remote Monitor and Control System is a versatile tool which enables the equipment designer and installer to remotely monitor his equipment and site. The unit can be accessed via the network (web and SNMP) to remotely monitor up to 4 voltages, 4 currents, 2 temperatures and control power to various equipment using 4 on-board relays. The system has built-in surge protection to prevent damage from electrical surges.
On board data-logging and graphing capabilities allow the user to see history of the various parameters being measured. The graphical interface allows the user to control relays via a single mouse click and monitor all the measurement parameters real-time via any web browser. The web interface allows access and control via desktops, laptops, tablets and smartphones.
The system allows control of 2 of the relays directly via the temperature sensors or voltage. The user can set temperature limits and automatically turn on the relays when the measured temperature exceeds the set temperature. This feature can be used to control fans, heaters or other equipment which needs to be powered on/off based on a particular interior or exterior temperature. The other 2 relays can be controlled by a ping watchdog timer or a time control. The Ping Watchdog is useful to power cycle a device if the device stops responding to pings. The time control function is useful for controlling things such as lights that have a time dependent function. The unit has 4 programmable email alerts that can be sent if a parameter is outside a predetermined range.
The relays have a special one-click cycle feature with programmable cycle times which can be used to turn a device off and then back on after the predetermined time with a single button click. This is useful for rebooting a device like a POE Switch by power cycling it, thereby rebooting all devices attached to the switch. The relays are normally closed type so they don’t use any power in their normal operating mode.
Two of the current ports provide bi-directional current (+/-), showing direction of current flow. This is useful for monitoring batteries so you can see when the battery is charging and when it is discharging. Connections are via removable wire terminal connectors. This allows for easy troubleshooting and maintenance because the unit can be removed from the system without disturbing the system wiring.
User defined labels for each parameter makes sure that when viewing the web interface or graphs that users can quickly identify the parameter they are concerned about. A real time clock based on PC time or Internet time ensures that data logging is accurate.
Each parameter has programmable +/- offsets to be able to perform field calibration to compensate for things such as line loss or variations in measuring equipment. This provides unsurpassed flexibility as each device can be tailored by customer to her specific needs.
A free discovery tool is available via download to assist in finding the Tycon TPDIN-Monitor-WEB units on the network. It works across different subnets. This is helpful if a user forgets the IP address of the unit or has the unit configured for DHCP client and he is unsure what IP address the unit is operating on.