RMA Return Request

Please select your delivery date

Reason for return

Company

First Name

Last Name

Email Address

Phone Number

Please provide the Sales Order (SO), Cash Sale (CS), or Invoice (INV) number for the item/s you are returning.

What is the reason for your return request?

Has the item/s been opened?

Please provide the Serial Number/s of the item/s you are returning

Which brand equipment do you need to return?

Have you already contacted the manufacturer regarding your RMA?

Please provide a detailed description of the reason for your return.

Would you like a refund or replacement after your RMA is processed?

Orders more than 14 days past receipt are not returnable. Please call 855-947-7776 to discuss your options.

RETURNS

a. We accept most new, unopened Products within 14 days of delivery for a full refund. We do not accept any returns for any Product after 14 days. To receive a full refund, the Product must be returned unopened in new condition with all packing material, manuals, and accessories. Products that are not returned in this condition are subject to a minimum restocking fee of 25% at our discretion. This includes opened packaging, missing or used packing materials, missing or used accessories, writing, marking, or labels or stickers to the Product packaging or to the Product itself.

b. To return Products, you must email our Returns Department at rma@ispsupplies.com to obtain a Return Merchandise Authorization ("RMA") number before shipping your Product. No returns of any type will be accepted without an RMA number.

c. You are responsible for all shipping and handling charges on returned Products. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

d. WE OFFER NO REFUNDS ON ANY SPECIAL ORDER PRODUCTS AND PRODUCTS DESIGNATED ON THE SITE AS NON RETURNABLE.