Customer Solutions Associate
Position Overview
The Customer Solutions Associate supports the WAV sales team and customers by ensuring that quotes, sales orders, and requests are completed in a timely, accurate manner. The Customer Solutions Associate will use the WAV CRM system to create quotes, process orders, and manage activity. Your efforts directly support WAV's growth.
Essential Job Functions
- Promptly respond to customers with courtesy and respect
- Create quotes and process sales orders
- Obtain and maintain a proficient understanding of internal systems and processes to increase. level of customer service to clients
- Become and maintain a proficient understanding of technical knowledge of all product lines offered by WAV, attend in-house and supplier trainings
- Become proficient in the pricing models of all product lines offered by WAV
- Attend in-house and supplier training
- Act as support to our internal customers
- Adhere to and promote WAV fundamentals
- Support WAV house accounts
Non-essential Job Functions
- Detail focused and strong organizational, analytical, and problem-solving skills
- Self-starter who is independent and proactive
- Able to work in a fast-paced environment
- Able to work in a team environment with a positive attitude.
- All other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Bachelor’s degree preferred, or equivalent experience, plus one year of previous customer service or retail experience required.
Language Ability
Ability to respond effectively to the most sensitive inquiries or complaints. Excellent written and verbal skills.
Math Ability
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability
Ability to adapt to challenging situations as well as have the ability to balance, execute and prioritize both routine and analytical tasks. Ability to define problems, collect data, establish facts, and draw valid conclusions. Willingness, capability, and determination to solve problems and participate in team problem-solving and negotiations.
Computer Skills
Strong knowledge of MS Office products and experience using a CRM. NetSuite experience preferred.
Certificates/Licenses Required
N/A
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual is required to travel from time to time to various events or trade shows. Travel is roughly 30% of the time. The noise level in the work environment is usually moderate, and primarily indoor and climate controlled.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 25 pounds, sitting or standing for extended periods of time, with the requirements to walk, reach with hands and arms, dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and talk/hear. Specific vision abilities required by this job include close vision and ability to adjust focus. Must be able to physically participate in sales presentations, tradeshows, and other meetings.