Dedicated Technical Support & Consulting
At ISP Supplies, we have expanded our customer support options to include access to our full-time dedicated support staff.
If you are having trouble with a product you purchased from ISP Supplies or any other vendor, we are standing by ready to give you the assistance and technical expertise you need to be a success. Our support rates are structured for the occasional user and those that wish to employ our certified technicians for ongoing network upgrades and maintenance.
SEARCH OUR KNOWLEDGE BASE
Our Knowledge Base is filled with articles we have authored ourselves to help you configure your device. It is available 24 hours per day to help you when you need it most. We are adding articles every day so check back often.
OPEN A TICKET
Our premiere technical support department is available Monday through Friday from 9:00am CST to 5:00pm CST. Open a ticket to ask questions or get support with any product purchased from ISP Supplies or the competition. We will help you.
TEXT FROM YOUR PHONE
Requires SMS capable device - Send a text to (979) 282-3155 and a member of our staff will reach out to you during our normal business hours. We want to make it easy to speak with us even when you are working out in the field.
Pre/After Purchase Support
First 15 minutes or less: *Free
$180 Flat Rate
Single Incident Support
Up to one hour
No partial hour billing
5 hour block: $900
Time may be carried over an unlimited time
Time billed in 15 minutes increments